Quality Pet Care in Cornwall

This Privacy Statement was published in August 2024.

At Star Paws Cornwall we are committed to protect and respect your privacy in compliance with EU- General Data Protection Regulation (GDPR) 2016/679, dated April 27th 2016. This privacy statement explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. This Privacy Statement applies to customer contract fulfillment activities and marketing. 

When do we collect personal data about you?

• When you sign up to use our services.
• When you interact with us in person, through correspondence, by phone, by social media, or through our website.

Why do we collect and use personal data?

We collect and use personal data mainly to perform our customer service to you. We also collect data about suppliers, partners and persons seeking a job or working in our company.

We may use your information for the following purposes:

• Send you marketing communications which you have requested. These may include information about our products and services, events, activities. This communication is subscription based and requires your consent.
• Send you information about the products and services that you have purchased from us.
• Reply to a ‘Contact us’ or ‘Apply for a job with us’ or other web forms you have completed on our website.
• Follow up on incoming requests (customer support, emails, or phone calls).
• Perform contractual obligations such as service confirmation, invoice, reminders, and similar.
• Notify you about any disruptions to our services (system messages).
• Contact you to conduct surveys about your opinion on our services.

Our legal basis for collecting personal data

We use personal information for fulfilling our obligations related to agreements with our customers, partners and suppliers

What type of personal data is collected?

We collect customers’ name and contact details. We may also collect feedback, comments and questions received from you in service-related communication and activities, such as meetings, phone calls, documents, and emails. From our website, we may collect IP-address and actions taken on the site.

Star Paws Cornwall does not collect or process any special categories of personal data, such as public unique identifiers or sensitive personal data.

How long do we keep your personal data?

We store personal data for as long as we find it necessary to fulfill the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems, to comply with legal requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes.

This means that we may retain your personal data for a reasonable period of time after your last interaction with us. When the personal data that we have collected is no longer required, we will delete it in a secure manner. We may process data for internal statistical purposes and analysis.

Your rights to your personal data

You have the following rights with respect to your personal data:

• The right to request a copy of your personal data that Green Dog Walking holds about you.
• The right to request that Green Dog Walking corrects your personal data if inaccurate or out of date.
• The right to request that your personal data is deleted when it is no longer necessary for Green Dog Walking to retain such data.
• The right to withdraw any consent to personal data processing at any time. For example, your consent to receive e-marketing communications.
• If you want to withdraw your consent to e-marketing, please make use of the unsubscribe link to manage your subscriptions included in our communication. 
• The right to request that Star Paws Cornwall provides you with your personal data and, if possible, to pass on this information directly (in a portable format) to another data controller when the processing is based on consent or contract.
• The right to request a restriction on further data processing, in case there is a dispute in relation to the accuracy or processing of your personal data.
• The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.
• Any query about your Privacy Rights should be made through our “Contact” form on our website.

The use of cookies and beacons

We may use cookies and web (‘Website Navigational Information’) to collect information as you navigate the company’s websites. Website Navigational Information includes standard information from your web browser, such as browser type and browser language; your Internet Protocol (“IP”) address; and the actions you take on the company’s websites, such as the web pages viewed and the links clicked.

This information is used to make websites work more efficiently, as well as to provide business and marketing information to the owners of the site, and to gather such personal data as browser type and operating system, referring page, path through site, domain of ISP, etc. for the purposes of understanding how visitors use a website. Cookies and similar technologies help us tailor our website to your personal needs, as well as to detect and prevent security threats and abuse. If used alone, cookies and web beacons do not personally identify you.

Do we share your data with anyone?

We do not share, sell, rent, or trade your information with any third parties without your consent, except from what is described below:

If required by law:

We will disclose your personal information if required by law or if we, as a company, reasonably believe that disclosure is necessary to protect our company’s rights and/or to comply with a judicial proceeding, court order or legal process. However, we will do what we can to ensure that your privacy rights continue to be protected.

Changes to this Privacy Statement

Star Paws Cornwall reserves the right to amend this Privacy Statement at any time. The applicable version will always be found on our website. We encourage you to check this Privacy Statement occasionally to ensure that you are happy with any changes.

If we make changes that significantly alter our privacy practices, we will notify you by email or post a notice on our websites prior to the change taking effect.

Your right to complain with a supervisory authority if you are unhappy with the way in which your personal data has been processed, you may, in the first instance, contact Kat Houghton using the “Contact” form on our website.

If you are still dissatisfied, please contact the Information Commissioner’s Office (ICO) at ico.org.uk

Rubis House, 15
Friarn Street
Bridgwater
TA6 3LH

When contacting us to ascertain the information we hold about you, it would be helpful to you could provide us with full details of your full name, company and email address.